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James Holloway

EUC Delivery Engineer

I’m a reliable, flexible and dedicated individual currently working with Admiral Group as an EUC Engineer as part of the Modern Workplace tribe. I have been here for just over four years and my main roles include, Ivanti EPM management, Active Directory and Group Policy administration, Software packaging and deployment, along with being an escalation point for the Service Desk teams and collaborating with other teams within the Modern Workplace tribe. My colleagues would describe me as passionate, meticulous and hardworking.

Employment History

Admiral - EUC Delivery Engineer
April 2019 - Present

In 2020, I was awarded the "COVID Hero" award for provisioning laptops for over 4000 people during the first 3 months of lockdown.

Main Duties Include:


- Ivanti Endpoint Managenet
- Group Policy
- Active Directory
- Powershell/Batch scripting
- Mass software deployments/upgrades
- 4th point of escalation

Circle IT - Service Desk Analyst
October 2016 - April 2019

Following my involvement with the World Skills competitions and as part of a student employment program, I was employed as a junior engineer, later progressing to a full member of the team.

Main Duties Include:


- End user support (1/2 line)
- Active Directory
- SCCM
- Shoretel
- Printer maintenance
- Office 365 administration

McDonald's - Crew Member
March 2016 - November 2016

While finishing my Level 3 Diploma I gained an understanding of how to work in fast-paced work environments, in a way which didn't impact my studies.

Main Duties Include:


- Taking orders and payments
- Ensuring hygiene standards
- Providing customer service
- Operating assembly lines

Education

An ever-expanding list of knowlege and qualifications.

03

Admiral Academy

ILM Level 3 (In progress)

02

Cardiff and Vale College

Level 3 90 credit diploma in IT
Level 3 Extended diploma in IT (Networks and Systems Support)

01

Radyr Comprehensive School

8 GCSES including Maths and English Grades A to C

Accomplishments

Achieved Silver in the World Skills UK Heats competition for Advanced Network Systems Administrator in 2016.

Achieved Bronze in the World Skills Wales Final competition for Advanced IT Technician in 2015.